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Your Y Account Is Moving to a New System
The Kenosha YMCA is upgrading to a new system for membership accounts, program registration and payments called Daxko. Below is how to get into your account, plus two payment changes that start in December.
Set Up Your Account
You already have an account in the new system. You just need to log in for the first time.
- Click "Account Login" at the top of our website.Starting Nov. 11, it opens the new system.
- Enter the email or phone number on your account.
- Select "Forgot your password?"We'll send you a login link or a one-time code.
- Create your password and log in.From there you can review your account and update your payment information.
Please Don't Create a New Account
Your account is already in the system, and a new account would make a second record. Need help getting in? Call (262) 654-9622 or stop by the Welcome Desk.
What We'll Need From You
Some information didn't transfer to the new system. After Nov. 11, we'll need to update these on your account:
Your Photo
We'll take a new one at the Welcome Desk.
Liability Waiver
You'll sign a new one.
Contact Information
We'll confirm your email, phone and address.
Please Allow Extra Time at Check-In
These updates may make check-in take a little longer, so please allow some extra time when you visit during the transition.
Joined or Changed Your Payment Method After Sept. 1?
Please re-enter your payment information by Nov. 25, 2026 to avoid an interruption in your membership. You can do it online after you log in, or at the Welcome Desk.
Payment Changes Starting in December
New Monthly Payment Dates
Starting in December 2026, your payment date is set by when you pay now.
| You pay now on the | New payment date |
|---|---|
| 1st to 5th | 5th |
| 6th to 15th | 15th |
| 16th to 31st | 25th |
New 3% Credit Card Fee Starting Dec. 1
Starting Dec. 1, 2026, a 3% fee applies to all credit card payments, including monthly membership payments.
To avoid the fee, pay with a debit card or straight from a checking or savings account. Those have no added fee.
To switch, log in and update your payment information, or stop by the Welcome Desk.
Key Dates
- Tue., Nov. 10Last day to register for programs in our current system, until 9 p.m.
- Wed., Nov. 11The new system goes live. Log in for the first time using "Forgot your password?"
- By Nov. 25Re-enter your payment information if you joined or changed your payment method after Sept. 1.
- Dec. 1The 3% credit card fee begins.
- DecemberNew monthly payment dates begin: the 5th, 15th or 25th.
Questions
Do I need to create a new account?
No. Your account is already in the new system, whether you're a member or only sign up for programs. Select "Forgot your password?" to log in for the first time. If you only sign up for programs, your account moved over, but your past program registrations did not.
Will my monthly payment date change?
Yes, starting in December 2026. If you pay now on the 1st to 5th, your new date is the 5th. The 6th to 15th moves to the 15th, and the 16th to 31st moves to the 25th.
Will I be charged a credit card fee?
Starting Dec. 1, 2026, a 3% fee applies to all credit card payments, including monthly membership payments. Debit cards and payments from a checking or savings account have no added fee.
How do I change my payment method?
Log in to your account and update your payment information, or stop by the Welcome Desk and our staff will help. Need help getting into your account? Call (262) 654-9622.
I joined or changed my payment method after Sept. 1. What do I need to do?
Please re-enter your payment information by Nov. 25, 2026, to avoid an interruption in your membership. You can do it online after you log in, or at the Welcome Desk.
I have a Silver Upgrade membership. What happens to it?
The Silver Upgrade option is being discontinued. Your Silver Upgrade membership will end in December, on your normal payment date. To keep using the Y after that, you'll need to sign up for a regular membership. If you've been a member for at least one year in a row, you may qualify for our loyalty rate. Contact our membership team at aconradt@kenoshaymca.org or (262) 654-9622 ext. 206, or stop by the Welcome Desk.
Why do you need my photo and waiver again?
Your photo, liability waiver and contact information didn't transfer to the new system. We'll update them with you at the Welcome Desk after Nov. 11. These updates may make check-in take a little longer, so please allow some extra time when you visit.
The login link or code never came. What now?
Check your spam or junk folder first. If it isn't there, we may have an old email or phone number on file for you. Call us at (262) 654-9622 or stop by the Welcome Desk and we'll update it.
When can I register for programs in the new system?
Registration in our current system closes at 9 p.m. on Tuesday, Nov. 10. Starting Wednesday, Nov. 11, register through the new system using the Register button on our website.
I can't find my account in the new system. What should I do?
A small number of members and guests may not appear in our new system just yet. We're working to get everyone added, but it may take a few days for all accounts to be updated. If you need access to your account sooner, please call us at (262) 654-9622 or stop by the Welcome Desk, and our staff will be happy to help you get set up.
Why is the Y switching?
The new system improves how we manage membership accounts, program registration and payments, all in one place.
We're Here to Help
Stop By
Welcome Desk
7101 53rd St, Kenosha, WI 53144
Hours
Mon to Fri: 5am to 9pm
Sat: 6am to 5pm
Sun: 8am to 4pm
